View the Ministry of Housing, Communities & Local Government's 'How to rent checklist' PDF >
Please check firstly whether Churchfield are managing your tenancy, if we have acted on a tenant find only basis for your landlord it is unlikely that we will be your point of contact for any maintenance – you can check this from your move in pack which will confirm whether or not we are your point of contact for maintenance issues.
Where Churchfield are managing your tenancy, please ensure you contact us at your earliest opportunity on 01202 779911, or you can email firstname.lastname@example.org or email@example.com.
Please note: If a contractor is instructed following a tenant’s report of a maintenance issue at the property which proves to be a result of tenant negligence, neglect or user error the cost for the contractor’s time and parts where applicable will be charged to the tenant. To avoid unnecessary costs please ensure you are fully aware how to operate all of the appliances and request a manual if required to avoid user error.
In the event you are not able to contact Churchfield and you have an emergency, we would ask that you take the necessary action to resolve the situation as best as possible. We have a link on our website to our pre-qualified contractors who may be able to assist you. All voicemail's and emails will be responded to at the earliest opportunity.
Learn more with this PDF outlining your responsibilities as a tenant >
Once you have vacated the property a third party will attend to compile a check out report which is produced by using the initial inventory carried out prior to your tenancy. You are welcome to be part of the checkout inspection, however please do confirm this to us so we can make arrangements with the inventory company.
Once the checkout is complete a copy of the report will be emailed to you, and a copy will be sent to your landlord. Churchfield will make comparisons between the Inventory and the Check Out and where necessary will propose any fair and reasonable charges to be deducted from your deposit. Churchfield protect all deposits with The Deposit Protection Service (The DPS) so all deposit funds are held by them. Once we have authorisation from the landlord to process a repayment we will log on to initiate the repayment process. The DPS will contact you to confirm the initiation and will request your confirmation of the repayment. (Please note you will require your Deposit ID number and your Repayment ID). If you require any assistance with the repayment process please feel free to contact Sarah Olymbios 01202 779911 or email firstname.lastname@example.org. Alternatively The DPS provide a help service for tenants.
Find out more from The Deposit Protection Service Website, or contact them on 0330 303 0030
View the DPS Tenant Guide PDF >
Churchfield are open Monday – Friday 9am – 6pm and Saturday 9am – 4pm
Churchfield were extremely helpful and thorough throughout the process from the initial house viewing, through to the move in and beyond. I hope they maintain this great service during the tenancy as I will certainly be using them again if they do. I would also like to mention Anna who has been amazing at quick responses and providing detailed responses!
By far the best letting experience I've had in Bournemouth (and I've experienced a lot of letting agents in the area). Fast, efficient, friendly, and hassle-free.
Very Good Service. Thank you Sarah for amazing communication and pleasure doing business with you, and of course thank you Anna for showing us round and explain everything for us. Will recommend you guys for sure.
My process to rent a flat was complicated since I arrived in England, in less than a year and I was moving from a temporary to a permanent role. Churchfield did not only display empathy and patience with it but also helped me to make the best decision regarding my renting and suppliers. Outstanding Service.
My experience with Churchfield has been amazing, from the viewing to the letting agreement. Special thanks to Anna, who has been really a charm, really fast on those email replies and very patiently answering all my queries.