Tenant guide

Rental Options in Bournemouth

Churchfield lettings market all types of property in and around the Bournemouth area from studio apartments to large family residences. Register your details today to get notifications of new properties before they reach Rightmove and OnTheMarket.

Long-Term Rentals - 6-12 Months plus

If you are looking for a somewhere to call home, longer term rentals will give you the stability and security you need. We have a great selection of property in and around the Bournemouth area. Once we have found your perfect home we can assure you of an easy and stress free application process.

Short-Term Rentals - 1-5 Months

Gives you the flexibility without getting tied into a long contract. Whether you are studying, here on business, or just looking to get a taste of Bournemouth before a permanent move, Churchfield can help you find the perfect property.

Renting in Bournemouth – Information for tenants

Our promise to our tenants – At Churchfield we have a great reputation for ensuring that our rental properties are well maintained and effectively managed. Any issues that do arise during your tenancy are dealt with promptly and in an efficient, professional manner. All deposits are protected with The Deposit Protection Service making for an easy, stress free return at the end of your tenancy. From start to finish we will ensure that you receive a five star service from our friendly and qualified lettings team.

Click here for more information for tenants in Bournemouth.

Tenant fees explained

Variation, assignment or novation of tenancy – tenants request            £50 (Inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Early termination of contract – tenants request Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.
Change of Sharer – Tenants request £50 (Inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Loss of a key to, or other security device giving access to, the property to which the tenancy relates                                                                            
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for the time taken replacing lost key(s) or other security device(s).
Late payment of rent
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Information for tenants

Tenant fees explained

Churchfield charge a holding fee of one weeks rent to all applicants applying to rent through us

Making payment of the holding fee is the first step to securing your new home, once this payment is made the property is withdrawn from the market subject to satisfactory references. 

We will carry out a credit check, an employment reference and also a previous landlords reference. If you are self-employed we will request a reference from your accountant. 

If you are not able to supply the required information there may be an alternative option, subject to the landlords agreement - such as paying rent in advance or providing a guarantor. 

Please note that if the tenancy does not proceed, you will not be entitled to a refund of your holding fee in any of the following circumstances:

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  • The tenant fails a Right to Rent check regardless of when the holding deposit was accepted
  • The tenant provides false or misleading information to the landlord/letting agent, which the landlord is reasonably entitled to consider in deciding whether to grant the tenancy because this materially affects their suitability to rent the property
  • The tenant fails to take reasonable steps to enter into a tenancy agreement
  • The tenant notifies the landlord/letting agent before the deadline for an agreement that they have decided not to enter into a tenancy agreement

We will refund your money in full if the landlord decides to withdraw or is unable to enter into a tenancy through circumstances outside of their control.

Once your referencing is complete we will book an appointment with you to visit our office to sign the tenancy agreement and collect your keys. On move in you will need to pay one month’s rent in advance along with a damages deposit of 5 weeks rent (Unless agreed otherwise). With your permission, the one weeks holding deposit will be deducted from your first month’s rent. The balance due will need to be received on or before your move in date, in cleared funds.

How to rent

View the Ministry of Housing, Communities & Local Government's 'How to rent checklist' PDF >

Reporting a maintenance issue

In the first instance we would ask that you check that Churchfield are managing your tenancy, if we have acted on a tenant find only basis for your landlord it is unlikely that we will be your point of contact for any maintenance – you can check this from your move in pack which will confirm whether or not we are your point of contact for maintenance issues. 

Where Churchfield are managing your tenancy, please ensure you contact us at your earliest opportunity on 01202 779911, or you can email sarah.olymbios@churchfield.uk.com or karrie.wallis@churchfield.uk.com

Please note: If a contractor is instructed following a tenant’s report of a maintenance issue at the property which proves to be a result of tenant negligence, neglect or user error the cost for the contractor’s time and parts where applicable will be charged to the tenant. To avoid unnecessary costs please ensure you are fully aware how to operate all of the appliances and request a manual if required to avoid user error.

Dealing with condensation & mould

View this PDF on dealing with condensation and mould >

What to do in an emergency

In the event you are not able to contact Churchfield and you have an emergency, we would ask that you take the necessary action to resolve the situation as best as possible. We have a link on our website to our approved contractors who may be able to assist you. All voicemail's and emails will be responded to at the earliest opportunity.

Your responsibilities as a tenant

Learn more with this PDF outlining your responsibilities as a tenant >

View the PDF guide to waste and recycling in Bournemouth >

The deposit repayment process

Once you have vacated the property a third party will attend to compile a check out report which is produced by using the initial inventory carried out prior to your tenancy. You are welcome to be part of the checkout inspection, however please do confirm this to us so we can make arrangements with the inventory company. 

Once the checkout is complete a copy of the report will be emailed to you, and a copy will be sent to your landlord. Churchfield will make comparisons between the Inventory and the Check Out and where necessary will propose any fair and reasonable charges to be deducted from your deposit. Churchfield protect all deposits with The Deposit Protection Service (The DPS) so all deposit funds are held by them. Once we have authorisation from the landlord to process a repayment we will log on to initiate the repayment process. The DPS will contact you to confirm the initiation and will request your confirmation of the repayment. (Please note you will require your Deposit ID number and your Repayment ID). If you require any assistance with the repayment process please feel free to contact Sarah Olymbios 01202 779911 or email sarah.olymbios@churchfield.uk.com. Alternatively The DPS provide a help service for tenants.

Find out more from The Deposit Protection Service Website, or contact them on 0330 303 0030

View the DPS Tenant Guide PDF >

Our business working hours

Churchfield are open Monday – Friday 9am – 6pm and Saturday 9am – 4pm